Components of Communication:
When I say components... I mean the ingredients without which any communication is incomplete. These will be a part of in any communication. In other words, any communication will definitely have an influnence of these factors whether you like it or not or whether you are aware of it or not.
There are three components in communication
The message
The way you say it
Body Language (Non Verbal Communication)
Now there is a weightage in which the above three contribute any communication.
I have a question to our readers. Can you rank the above based on their importance in the communication process. Take some time............... before you actually scroll down for the answer.
.
.
.
In many of my sessions whenever people were asked to rank the above three based on their importance in the communication process, they ranked "Content - the message" first, second with "The way we say it" and third with "Body language."
However, it is the other way around.... when it comes to one on one (face to face) communication
Body Language : 55%
The way you say it : 38%
Content : 7%
It is the body language that comes first..... experts say it contributes to 55% of the whole communication process..... I will give you an example........ How does a new born kid identify its mother...... How does the mother realize that the child is hungry........ or how does the child differentiate a happy face and an angry face........ You smile at the kid and it laughs and giggles at you. You show a frown face and it starts crying.... The reason is Body language is something that comes with birth as an instinct and the basics don't require a school to be taught. Its very easy.........One more example..... when you are talking with your friends..... How do you know one of them is not interested in the topic......He feels it is boring..it is only because of the body language that he portrays..... He either is looking somewhere else while you are talking...... He may be yawning.... He may be fiddling with something in his hands...... or he changes posture from time to time..... to show his restlessness.... Now in this sequence......... mind you he has never ever even in a single instance opened his mouth. But, the message has been received that he is disinterested in this topic......
Face is the index of the mind......How do you know when your boss is in a good mood or a bad mood. In majority we guess it with the looks of his face...correct!!!!!. Fine...... This was just an example......... in our office...... So Body Language takes the first place and it constitutes 55% of the total communication.
Now the lastimportant component of communication is "Content" the "message" that requires to be delivered. This contributes to 7% of the whole communication process. Now, People may wonder......... how it is only 7%. I will tell you. Understand that, The message is going to be the same whatevery may come... We are not going to change it. We have something that we want to convey it to others.. I will give you an example to give a better clarification on this point...... When a boy wants to propose to a girl.... what does he say???. He says " I love you." Now no matter what happens, the words are the same...400 years back also the words were the same..
Now also the words are the same....... But How you say has definitely changed. And this is the next important component after Body Language. It constitutes to 38% of the comnunication process. Again why so much of importance to this piece.. I will again go by my simple explnation of proposing to a girl.. The three words are the same, but how you deliver it to your prospect is more important. If the girl loves roses... you should propose with a rose for it to succeed.. If you propose with a greeting card.... it is more likely to fail.... Similarly if a girl likes gifts.... you should propose with a gift that she likes and not with a rose...... else you have more chances of failing......
Similarly, when it comes to communication, you should understand which will be the best way of passing on the information..... If you think a mail is enough... send a mail... if you feel it is very urgent and you would require to speak to someone directly... then do it that way to ensure that your objective of the communication gets fullfilled.
We should also understand that unless the objective of th communication shows a positive result, the communication becomes a failure.........So we need to ensure that we have the correct blend of the above three ensure that your communication shows 100% efficiency.
When I say components... I mean the ingredients without which any communication is incomplete. These will be a part of in any communication. In other words, any communication will definitely have an influnence of these factors whether you like it or not or whether you are aware of it or not.
There are three components in communication
The message
The way you say it
Body Language (Non Verbal Communication)
Now there is a weightage in which the above three contribute any communication.
I have a question to our readers. Can you rank the above based on their importance in the communication process. Take some time............... before you actually scroll down for the answer.
.
.
.
In many of my sessions whenever people were asked to rank the above three based on their importance in the communication process, they ranked "Content - the message" first, second with "The way we say it" and third with "Body language."
However, it is the other way around.... when it comes to one on one (face to face) communication
Body Language : 55%
The way you say it : 38%
Content : 7%
It is the body language that comes first..... experts say it contributes to 55% of the whole communication process..... I will give you an example........ How does a new born kid identify its mother...... How does the mother realize that the child is hungry........ or how does the child differentiate a happy face and an angry face........ You smile at the kid and it laughs and giggles at you. You show a frown face and it starts crying.... The reason is Body language is something that comes with birth as an instinct and the basics don't require a school to be taught. Its very easy.........One more example..... when you are talking with your friends..... How do you know one of them is not interested in the topic......He feels it is boring..it is only because of the body language that he portrays..... He either is looking somewhere else while you are talking...... He may be yawning.... He may be fiddling with something in his hands...... or he changes posture from time to time..... to show his restlessness.... Now in this sequence......... mind you he has never ever even in a single instance opened his mouth. But, the message has been received that he is disinterested in this topic......
Face is the index of the mind......How do you know when your boss is in a good mood or a bad mood. In majority we guess it with the looks of his face...correct!!!!!. Fine...... This was just an example......... in our office...... So Body Language takes the first place and it constitutes 55% of the total communication.
Now the lastimportant component of communication is "Content" the "message" that requires to be delivered. This contributes to 7% of the whole communication process. Now, People may wonder......... how it is only 7%. I will tell you. Understand that, The message is going to be the same whatevery may come... We are not going to change it. We have something that we want to convey it to others.. I will give you an example to give a better clarification on this point...... When a boy wants to propose to a girl.... what does he say???. He says " I love you." Now no matter what happens, the words are the same...400 years back also the words were the same..
Now also the words are the same....... But How you say has definitely changed. And this is the next important component after Body Language. It constitutes to 38% of the comnunication process. Again why so much of importance to this piece.. I will again go by my simple explnation of proposing to a girl.. The three words are the same, but how you deliver it to your prospect is more important. If the girl loves roses... you should propose with a rose for it to succeed.. If you propose with a greeting card.... it is more likely to fail.... Similarly if a girl likes gifts.... you should propose with a gift that she likes and not with a rose...... else you have more chances of failing......
Similarly, when it comes to communication, you should understand which will be the best way of passing on the information..... If you think a mail is enough... send a mail... if you feel it is very urgent and you would require to speak to someone directly... then do it that way to ensure that your objective of the communication gets fullfilled.
We should also understand that unless the objective of th communication shows a positive result, the communication becomes a failure.........So we need to ensure that we have the correct blend of the above three ensure that your communication shows 100% efficiency.
In our next blog we will check the influence of these three components in Non - Face to Face Communication.
Posts
No comments:
Post a Comment